/ticket

Tickets

Support tickets

Members open tickets from a panel or `/ticket create`. Each panel topic can have its own staff roles, questions (a form filled in before the ticket opens), welcome message, channel naming and category (`/ticket topic`). `/ticket options` sets auto-close for idle tickets, transcript DMs, 1–5 feedback ratings, support pings, and who may close. Staff (support roles or Manage Channels) can claim, add/remove members, prioritise and close with a transcript.

/ticket setup

Open the ticket setup menu (or set things directly with the options)

category channel — Category for new tickets
support_role role — Staff role
transcripts channel — Transcript channel
archive channel — Archive category for closed tickets
max_open integer — Open tickets per member
claim string — Claim policy
welcome string — Welcome message ({user} {server})
retention_days integer — Delete stored transcripts after N days

/ticket panel

Post a ticket panel

channel channelrequired — Channel
title string — Title
description string — Description
categories string — key:Label:emoji;key2:Label 2 (max 25)

/ticket create

Open a ticket

subject string — What do you need help with?

/ticket close

Close this ticket

reason string — Reason

/ticket reopen

Reopen this ticket

No options.

/ticket claim

Claim this ticket

No options.

/ticket unclaim

Release your claim

No options.

/ticket add

Add a member to this ticket

user userrequired — Member

/ticket remove

Remove a member from this ticket

user userrequired — Member

/ticket rename

Rename this ticket channel

name stringrequired — New name

/ticket priority

Set ticket priority

level stringrequired — Priority

/ticket status

Mark waiting/resolved/open

state stringrequired — State

/ticket transcript

Generate a transcript of this ticket

No options.

/ticket settings

Show every ticket setting

No options.

/ticket options

Fine-tune tickets: auto-close, feedback, pings, closing rules, naming

auto_close_hours integer — Close tickets idle this many hours (0 = never)
transcript_dm boolean — DM the member their transcript on close
feedback boolean — Ask the member to rate their support (1–5)
ping_support boolean — Mention support roles when a ticket opens
require_reason boolean — Closing needs a reason
staff_only_close boolean — Only staff can close tickets
cooldown integer — Seconds between tickets per member (0 = none)
max_open integer — Open tickets per member
naming string — Channel name pattern, e.g. ticket-{number} or {username}-{number}
welcome string — Welcome message ({user} {server})

/ticket topic add

Add a topic to a panel

panel stringrequired — Panel
label stringrequired — Button/menu label
emoji string — Emoji on the button
description string — Short line under the topic
staff_role role — Extra staff role for this topic (pick again to remove)
category channel — Discord category for this topic’s tickets
questions string — Form before opening: up to 5 questions split by | ("none" to clear)
welcome string — Welcome message for this topic ({user} {server})
naming string — Channel names for this topic, e.g. billing-{number}

/ticket topic edit

Change a topic (only the options you fill in)

panel stringrequired — Panel
topic stringrequired — Topic
label string — New label
emoji string — Emoji on the button
description string — Short line under the topic
staff_role role — Extra staff role for this topic (pick again to remove)
category channel — Discord category for this topic’s tickets
questions string — Form before opening: up to 5 questions split by | ("none" to clear)
welcome string — Welcome message for this topic ({user} {server})
naming string — Channel names for this topic, e.g. billing-{number}

/ticket topic remove

Remove a topic from a panel

panel stringrequired — Panel
topic stringrequired — Topic

/ticket topic list

Every panel and its topics

panel string — Only this panel

/ticket block

Block or unblock someone from opening tickets (or list blocked people)

user user — Member (leave empty to list)

/ticket stats

Ticket statistics for this server

No options.

/ticket delete

Delete this ticket channel now (saves a transcript first)

No options.